To
increase public knowledge of communications function and participation
in Federal Communications Commission (FCC) proceedings. To help
maintain efficient and responsible systems of public communications
by stimulating participation in FCC activities and through investigation
of complaints.
TYPES
OF ASSISTANCE:
Dissemination of Technical Information. Place Cursor Here for Definition
Investigation of Complaints. Place Cursor Here for Definition
USES
AND USE RESTRICTIONS:
Field
offices handle complaints from the public concerning such issues
as interference to radio services. Matters such as the quality and
rates of telephone and telegraph services should be directed to
the Enforcement Division, Common Carrier Bureau, FCC, Washington,
DC 20554. Matters such as equal time for political candidates and
fairness in presentation of issues should be directed to Fairness
and Political Broadcasting Branch, Mass Media Bureau, FCC, Washington,
DC 20554. The Commission provides information and education services
through its Office of Public Affairs, Public Service Division, 1919
M Street NW., Washington, DC 20554.
ELIGIBILITY
REQUIREMENTS:
Applicant
Eligibility: Anyone may seek information from,
or file a complaint with the FCC.
Pre-application
Coordination: None. This program is excluded
from coverage under E.O. 12372.
Application
Procedure: Contact the FCC Public Service
Division or the appropriate field office listed under Information
Contacts below. Upon request, the FCC will furnish specific information
regarding its licensing and regulatory procedures.
Award
Procedure: Not applicable.
Deadlines:
None.
Range
of Approval/Disapproval Time: Not applicable.
Appeals:
Not applicable.
Renewals:
Not applicable.
ASSISTANCE
CONSIDERATIONS:
Formula
and Matching Requirements: Not applicable.
Length
and Time Phasing of Assistance: Not applicable.
POST
ASSISTANCE REQUIREMENTS:
Reports:
Not applicable.
Audits:
Not applicable.
Records:
Not applicable.
FINANCIAL
INFORMATION:
Account
Identification: 27-0100-0-1-376.
Obligations:
Not separately identifiable.
Range
and Average of Financial Assistance: Not applicable.
In fiscal year 2001, approximately 23,070 broadcast and cable complaints,
and 3,098 comments and requests for information were received; approximately
32,264 common carrier complaints, inquiries and comments were received;
approximately 30,000 interference complaints were handled.
REGULATIONS,
GUIDELINES, AND LITERATURE:
"FCC
in Brief;" "Mass Media Services;" "Common Carrier Services;" "How
Rules are Made;" "Glossary of Communication Terms;" "FCC Information
Seekers Guide;" FCC Annual Report. For listing of other information
bulletins and fact sheets, contact the Public Service Division.
INFORMATION
CONTACTS:
Regional
or Local Office: Regional Directors: Quincy,
MA: 1 Batterymarch Park, Quincy, MA 02169-7495; Chicago, IL: 1550
Northwest Highway, Room 306 (Park Ridge, IL 60068-1460); Kansas
City, MO: Room 320, 8800 East 63rd St., 64133-4895; Hayward, CA:
3777 Depot Road, Room 420, 94545-1914; District Offices: Anchorage,
AK: 6721 West Raspberry Rd., 99502-1896; Duluth, GA: 3575 Koger
Blvd., Koger Center-Gwinnett, Room 320, 30136-4958; Quincy, MA:
1 Batterymarch Park, Quincy, MA 02169- 7495; Buffalo, NY: 1307 Federal
Bldg., 111 West Huron St., 14202-2398; Chicago, IL: Park Ridge Office
Center, Room 306, 1550 Northwest Highway, Park Ridge, IL 60068-1460;
Dallas, TX: 9330 LBJ Freeway-Room 1170, 75243-3429; Denver, CO:
165 So. Union Blvd, Suite 860, Lakewood, CO 80228-2213; Detroit,
MI: 24897 Hathaway St., Farmington Hills, MI 48335-1552; Honolulu,
HI: P.O. Box 1030, WaiPahu, HI 96797-1030; Houston, TX: 1225 North
Loop West, Rm. 900, 77008-1775; Kansas City, MO: Room 320, 8800
East 63rd St., 64133-4895; Cerritos, CA: Cerritos Corp. Tower, 18000
Studebaker Rd., Room 660, 90701-3684; Miami, FL: 8390 NW., 53rd
St., Rochester Bldg., Room 310, 33166-4668; New Orleans, LA: 800
W. Commerce Rd., Room 505, 70123-3333; New York, NY: 201 Vatic St.,
10014-4870; Norfolk, VA: 1200 Communications Circle, (Virginia Beach,
VA) 23455-3725; Longhorn, PA: (Philadelphia Office): One Oxford
Valley Office Bldg., 2300 East Lincoln Highway, Room 404, 19047-1859;
Portland, OR: 1782 Federal Office Bldg., 1220 SW. Third Ave., 97204-2898;
Maplewood, MN: 2025 Slogan Place, Suite 31, Maplewood MN 55117-2058;
San Diego, CA: 4542 Refiner St., Room 370, 92111-2216; San Francisco,
CA: 3777 Depot Rd., Room 420 Hayward, CA 94545-1914; Hat Rye, PR:
(San Juan Field Office): Room 747 U.S. Federal Building, 00918-1731;
Seattle, WA: 11410 NE 122nd Way, Suite 312, Kirkland, WA 98034-6927;
Tampa, FL: Room 1215, 2203 N. Lois Ave., 33607-2356.
Headquarters
Office: Public Service Division, Federal Communications
Commission, Room 244, 1919 M St. NW., Washington, DC 20554. Telephone:
FEES (202) 418-0220; CAB (202) 418-0190. See FCC entry in Appendix
IV of the Catalog for names and phone numbers of engineers-in-charge
of individual field offices.
